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Course name Root Cause: Solving Complex Problems

Recurring workplace problems waste time, money, and team morale. In this course, you'll learn how to diagnose the true cause of recurring issues using root cause analysis. You'll explore how to objectively compare possible solutions using a simple decision-making matrix that weighs impact, cost, and time. Finally, you'll apply the IDEAL problem-solving framework to work through a complex scenario from start to finish. After this course, you'll be equipped to tackle problems at their root and drive sustainable change in your organization. Disclaimer: This course uses AI-generated human-like avatars

  •  Describe how to use root cause analysis to diagnose recurring issues
  •  Explain how to compare solutions using criteria like impact, cost, and time
  •  Apply a problem-solving framework to resolve a complex workplace scenario