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Course name Root Cause Problem Solving

Learn how utilizing a structured framework will empower you to identify and solve problems for long-term organizational improvement. This course provides an explanation of and step-by-step approach for working through the specific phases of the problem-solving process. You’ll see how to use the root cause diagram, a visual framework for identifying the true source(s) of the problem. You’ll learn how to determine which root causes should be addressed first and how to plan for creating and implementing sustainable solutions. Without finding a root cause, we can waste time and resources implementing a solution that may not actually fix our problem or only fix it partially. In Root Cause Problem Solving, you’ll learn how to spend your time on the right things in order to fix the right problem.

  •  Define the four phases of Root Cause Problem Solving
  •  Identify all the questions that should be answered to fully define a problem
  •  Identify questions that should be avoided when defining a problem
  •  Conduct a structured search to understand why a problem occurred
  •  Identify the root cause or causes of a problem
  •  Apply best practices in root cause analysis
  •  Use tools to prioritize root causes with the largest potential impact
  •  Use the solution framework to create an implementation plan
  •  Discuss the cycle of problem solving